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AI Chatbot Solutions

We help businesses build smart, conversational AI that delivers instant support, engages users, and reduces operational costs—across web, mobile, and messaging platforms.

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We design, develop, and deploy smart AI chatbots that help businesses automate customer service, increase engagement, and streamline workflows—across websites, messaging apps, and internal platforms.

Our Core Capabilities

Custom Chatbot Development

Build tailored bots for support, lead generation, internal use, or e-commerce assistance — trained on your data and business context.

Natural Language Processing (NLP)

Use advanced NLP to understand user intent, process queries, and deliver accurate, human-like responses.

Omnichannel Integration

Deploy chatbots across websites, mobile apps, WhatsApp, Messenger, Telegram, Slack, Teams, and more.

Seamless CRM & System Integration

Connect chatbots with existing platforms like CRMs, ticketing systems, ERPs, or knowledge bases.

Live Chat Handoff

Enable smooth transition from bot to human agents when queries become complex or require personal touch.

Multilingual Support

Engage users across languages with multi-language processing and localization options.

Performance Analytics

Track interactions, identify bottlenecks, and continuously improve your bot using detailed chatbot analytics.

Training & Optimization

Ongoing tuning and retraining to keep your chatbot relevant, responsive, and effective.

We start by understanding your use case and user needs, then design, train, and deploy chatbots that deliver consistent, intelligent, and context-aware conversations.

Our Process

Define Objectives & Use Cases

We begin by understanding your business goals and identifying how a chatbot can support them—whether it’s improving customer support, qualifying leads, or streamlining internal operations. This ensures the solution is focused, goal-driven, and valuable from day one.

Our team designs intuitive and structured conversation flows that mirror real user interactions. We focus on tone, clarity, and user journey, ensuring the chatbot delivers a natural, helpful, and on-brand experience.

Using existing resources such as FAQs, support logs, and documentation, we train the chatbot with relevant content to help it understand user intent. This step leverages Natural Language Processing (NLP) to improve comprehension and response accuracy.

We build the chatbot using reliable platforms or custom frameworks, ensuring it integrates smoothly with your existing systems like CRMs, websites, or communication tools such as WhatsApp, Messenger, or Slack.

Before launch, we rigorously test the chatbot across scenarios to check for response quality, flow accuracy, and fallback handling. Based on testing outcomes, we make improvements to enhance performance and user experience.

Once tested, we deploy the chatbot on your selected platforms—ensuring consistency across web, mobile, and messaging apps. We also configure human-agent handover for more complex queries when needed.

Post-deployment, we monitor user interactions, analyze behavior patterns, and update the bot regularly with new data and features. This ensures your chatbot evolves alongside your business and continues to deliver value over time.

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AWS
EIN
MGBF
NHA
YUM

10+

Years Experience

95%

Client Retention Rate

50+

Automation Experts

15+

Industries Served

Why Choose Mandrill Tech for Business Intelligence

Mandrill Tech Success Stories

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What is edX?

An online MOOC platform accessible to everyone with over 20 million learners and 140 partners making it a reliable and robust open-source platform.

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02

What is Philanthropy University

For enhanced course engagement and peer-to-peer knowledge exchange for Philanthropy University, Arbisoft enabled smooth integration between NodeBB and Open edX which transformed social impact education and empowered over 100,000 registered users to make a difference in their communities.

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Frequently Asked Questions

1. What is digital transformation?

Digital business transformation involves integrating digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It’s also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure.

It can increase efficiency, improve customer engagement, enhance decision-making, and boost profitability by automating processes and utilizing data analytics. It helps businesses stay competitive in a rapidly evolving digital landscape.

Yes, as your digital transformation agency in Malaysia, Mandrill Tech offers customized solutions tailored to your business’s specific needs. We work closely with clients to assess their unique challenges and objectives and develop customized strategies that leverage the most appropriate technologies and methodologies.

The duration of digital transformation projects varies depending on their scope and complexity. Generally, small to medium projects might take 3-6 months, while larger, more complex projects could extend from 6 months to over a year. We ensure that our timeline aligns with your business needs for minimal disruption and maximum efficacy.

At Mandrill Tech, we prioritize security in all digital solutions by adhering to international cybersecurity standards and best practices. We incorporate security measures at every stage of development and deployment, including regular security audits, compliance checks, and user training to mitigate risks.

Yes, integration capabilities are a key component of our services. ensure that the new digital transformation framework can seamlessly integrate with your existing IT infrastructure, allowing for enhanced functionality without the need to discard your current systems.

Mandrill Tech provides clients with access to project management tools and regular updates through a dedicated client portal. You can track the progress of your project, view milestones, and communicate directly with the project team at any time.

As your digital transformation consultant, we offer comprehensive post-implementation support, which includes troubleshooting, updates, and training sessions to ensure your team is fully equipped to use the new systems effectively. We also provide ongoing maintenance and support packages tailored to your needs.

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Reach out to us! We’re ready to explore your ideas and help bring your project to life.

Pioneering AI Solutions for a Smart Tommorrow!

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Certifications & Partners

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AWS

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Mandrill HQ

  • +603-2780 7018
  • Level 9, Hextar Tower Empire City, Jalan PJU 8/1, Damansara Perdana, 47820 Petaling Jaya, Selangor

Branch (Operation)

  • A-18-5, The Vertical Business Suite, Tower A, No. 8 Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Malaysia

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